DMIX锐高智能-广州市锐高智能系统有限公司官网

About the service

"Customer service is no small matter" is the core content of our customer service. Companies adhering to the "professional focus, full input" service concept, the pursuit of the fastest, perfect after-sales service. Reflect the "warm, warm, warm" service purpose, to improve customer satisfaction as the guidance, from the "humanistic" service ideas to change, in-depth research and development, in-depth service, from the service scope, service window and even all possible contact with the surface, line, point of positive thinking and research, detailed and formulated specific service content and standards. And implement it to every service detail point. We will implement team cooperation, extremely fast as you to develop service solutions, from the pre-sale, sale, after-sales to provide you with efficient service mechanism, eliminate your use of worries.

Pre-sale service

Before sale, we will design the system according to your actual application environment and site, and fully take into account your series of requirements. We will send professional and senior designers to draw a series of system engineering documents such as system design plan, system connection diagram and equipment configuration diagram for you. To provide you with more intuitive and professional design solutions and rationalization suggestions to provide you with engineering guidelines and project budgets. In order to create the perfect sound effect for you in the way of local materials.

In-sale service

In the sale, we will send a sophisticated professional installation team to carry out construction in strict accordance with the design drawings in the shortest time. Whether it is installation, commissioning, every detail, we strive to achieve one step in place. At the same time, our system designers will monitor and follow up the whole process, and solve various problems on the site. At the same time to answer any customer concerns and confusion. So as to ensure the standardization of construction and the safety and stability of the system.

After-sales service

Warranty period:

The warranty period of all DMIX brand products is 1 year; The speaker unit warranty period is 3 months; The company produces a full range of DMIX products and corresponding accessories and systems to provide lifelong maintenance.

Improvement analysis:

We will analyze the abnormal quality of all repaired products. If it is caused by improper use by customers, all repaired parts will be charged at cost price. If it is the reason of the factory, we will quickly improve, and fast maintenance and feedback!

Failure response time:

Customer feedback on any product, system problems, we give you a satisfactory and effective reply within 24 hours; Or on-site solution.

At the same time, your valuable comments will be properly handled and answered. And will provide you with long-term service, regular tracking, to understand your new needs, to try to meet and solve your problems in a timely manner, active communication, in order to constantly improve their own way to improve products and sales services.

Non-warranty coverage:

• Artificial damage to the appearance and components, such as burning caused by improper use.

Unauthorized change of system configuration or modification of products and damage caused by improper use of equipment.

• Damage due to force majeure.

Service objectives:

With professional products to 100% customer satisfaction, with sincere service to 100% customer satisfaction.

Service process:

1, product performance, construction method introduction

2, on-site investigation, tailor-made technical plans

3, professional design engineers to guide the construction team before operation

4. Adopt "Technical guidance management mode" for on-site technical guidance

5, guarantee the commitment of the service life

6. Answer your questions at any time within 24 hours

7, after-sales lifelong maintenance

Service system:

1, the company set up special after-sales service organizations and positions, each office/general agent as the head office in the local after-sales service center to perform the responsibility of providing after-sales service to consumers.

2, the company and the office/general agent after-sales service agency is responsible for the collection of consumer feedback information, complaint acceptance, product maintenance and other work.

3, the company will regularly or irregularly hold various types of product after-sales service training.